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Western Carolina Forklift's
four branch service departments serve the entire state of North Carolina
and portions of
Tennessee, Virginia, West Virginia and Kentucky. Our service department
offers several different maintenance options to fit your requirements:
Periodic Maintenance, Limited Maintenance & Fixed Cost Maintenance. We offer driver safety training to help you meet OSHA
safety standards.
Call a customer service representative at your servicing branch for details. Western Carolina Forklift is proud to offer rental programs on lift trucks
from one of the most
diverse rental fleets available. We can meet your company's needs with capacities ranging from
3,000 to 15,500 lbs. with
cushion or pneumatic tires. Contact the branch nearest you with your
rental needs. Click here to find the branch nearest you.
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Periodic Maintenance
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This option is primarily a supplement for a customer who has a maintenance department, but forklift maintenance
is
not of the highest priority. Periodic maintenance consists of the following:
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● Regular Periodic PM Maintenance service based on factory recommended intervals, usually 125-175 hours per month
● Complete warranty service for new forklifts as stipulated by the manufacturer's warranty provisions
● Copies of completed work orders and the recommended work needed will be submitted upon completion of the Periodic
Maintenance.
This will allow the customer to be pro-active in eliminating down time due to needed repairs.
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Limited Maintenance
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This option in desirable for the customer who has a maintenance department, but is either not focused
on forklifts or its
maintenance personnel have limited forklift repair experience. This option gives the
customer maximum flexibility to
control costs and only have repairs done when absolutely necessary:
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● Limited Maintenance is an extension of Periodic Maintenance, but to better support some customers
it provides not only for PM service
and warranty but also emergency service during peak times and/or breakdowns.
● Regular Periodic PM Maintenance service based on factory recommended intervals, usually 125-175 hours
per month.
● Complete warranty service for new forklifts as stipulated by the manufacturer's warranty provisions.
● Copies of completed work orders and the recommended work needed will be submitted upon completion of
the Periodic Maintenance.
This will allow the customer to be pro-active in eliminating down time due to needed
repairs.
● 4 hour response time on all breakdowns.
● Warranty breakdowns supported by a free rental if the necessary repairs are not completed within 48 hours.
● A reduced rate rental truck if forklift is down and out of warranty.
● A reduced labor rate will be implemented and honored for a one year period from the date of the contract.
As an option, Western Carolina
Forklift will offer its LiftWatch® System on a quarterly basis to support the
maintenance management of our customer's forklift fleet.
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Fixed Cost Contract Maintenance
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This option is for the customer who has no desire to maintain or repair a forklift fleet.
For this customer,
Western Carolina Forklift will assist by implementing a Fixed Cost Maintenance
Contract which will allow the customer
to budget fixed costs over a designated term.
This cost control will be assured by a monthly fixed cost contract price
along with the LiftWatch®
System as a fleet management tool:
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● Benefits of a Maintenance Contract: conserves cash, provides fixed cost for the term, simplifies
budgeting, provides tax advantages,
eliminates service worries, increased equipment up-time, established
professional fleet management, improved employee productivity,
pay for equipment as it is used, possible
off-balance sheet financing.
● A complete application and plant survey is required to determine proper lift truck specifications
and forklift hourly usage. Actual hourly
usage, environment and plant conditions are keys to developing a
cost basis for quoting a fixed cost maintenance contract.
● All repairs to the lift trucks are under contract at a quoted fixed cost. The only exceptions are
tires, seats, safety equipment and
accidental damage or misuse.
● As with Periodic and Limited Maintenance, Western Carolina Forklift performs all PM maintenance
and completes all applicable
manufacturer's warranties.
● Upon completion of PM maintenance, Western Carolina Forklift will document all needed repairs.
In addition to PM maintenance, Western
Carolina Forklift will do all repairs other than "accidental damage".
Any "accidental damage" repair must have separate authorization from
the customer.
● 4 hour response time - 24 hours a day, 7 days a week.
● A parts consignment for normal wear parts can be placed on site under lock and key to better serve
the account. Warranty breakdowns
will be supported by a free rental if the necessary repairs are not
completed within 48 hours.
● A reduced rate rental truck is available if your forklift is down and out of warranty.
● "Overtime hours" charges are assessed quarterly, semi-annually or annually as the customer requires.
"Overtime hours" are any hours
used over and above the hours stated during the survey application.
Overtime charges can be avoided by proper utilization of Western
Carolina Forklift's LiftWatch® System. |
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